Quess Corp Ltd (Magna Infotech)Bengaluru - Bangalore
Quess Corp Ltd (Magna Infotech)
Bengaluru - Bangalore
1 Years 0 MonthsTo
4 Years 0 Months
Quess Corp Ltd (Magna Infotech)Bengaluru - Bangalore 2 years ago
Please perfer the below Jd
Should have global service delivery experience
IT Tickets handling through Remedy ticketing system
Transferring the ticket to concerned team as per the user issue.
Remote Support to all client side pcs finding issues & fixes it through remotely.
Support client pc through various Remote tool like LYNC
Installation of software as per the requirement of users.
Email client configuration and troubleshooting (MS outlook 2007/2010)
Installing and troubleshooting VPN
Configuration of local and network printers
Troubleshooting third party application.
Updating of MacAfee antivirus and troubleshooting.
Providing regular updates on call status to next level management team to avoid customer escalation