Abacus Service CorporationMumbai
Abacus Service Corporation
4 Years 0 MonthsTo
6 Years 0 Months
Abacus Service CorporationMumbai 2 years ago
Please find the complete JD
• Minimum 4 - 6 years’ work experience in a Technical Support role, preferably product support
• Minimum of 2 years’ experience in Phone-based Technical Support
• Managing Global Enterprise Customers from regions such as NA, Europe or Asia Pacific
• Exposed to working shifts in nights
• Current job includes exposure to CRM tools
• Strong knowledge of Windows OS ( XP, 7, 8, 10, Server Platforms - 2003, 2008, 2013 )
• Excellent troubleshooting skills on Windows OS-Servers and Desktops.
• Good knowledge of Databases and hands-on DB troubleshooting experience.
• Should have strong understanding of Windows troubleshooting / Sys-internal tools
• Should be able to interpret various Windows logs, dumps etc.
• Strong knowledge on Security, Threats and Vulnerabilities.
• Have basic understanding of IPS, IDS, Firewall
• Experience working with Windows Server OS Administration, Active Directory Services, Network Security
• Working knowledge on non-Windows OS, like Linux, MAC preferred.
• Knowledge and working experience on McAfee corporate products, such as Epolicy Orchestrator would be highly preferred.
Technical Support Technical Support Analyst Technical Support Engineer Windows Server Administration Firewall