job posted by


Cisco Systems India Private Limited

Bengaluru - Bangalore


  • company

    Cisco Systems India Private Limited

  • Current Location

    Bengaluru - Bangalore

  • Minimum Qualification


  • Job Type


  • Preferred Years of Experience

    3 Years 0 Months


    5 Years 0 Months

  • Notice Period

    30 Days

Customer Service Manager- Order Management(Six Sigma)

Cisco Systems India Private Limited

Bengaluru - Bangalore 6 days ago
Complete Job Description

Who You Are

BA/BS degree or equivalent plus 3-5 years operations experience
Strong problem-solving skills and problem solving skills
Ability to use data to identity issues and opportunities
Effective communication (both written and verbal) and influencing skills are required
Ability to champion improvements and work effectively as part of a team
Excellent project management abilities
Drive process performance and Six Sigma initiatives
Comfortable managing through organizational change management
Skilled with organizational governance
Strong eye for business
Collaborative and professional attitude toward peers/vendors
Patient and pragmatic under pressure
Desired Skills
General knowledge of outsourcing. Vendor management experience is a plus
1-2 years of Process Improvement experience – such as DMAIC, Lean, or Six Sigma
Project Management Skills - PMP
Advanced skills in Visio, PowerPoint, and Excel
Experience with Pega Business Process Automation – Platform, Customer Service, Workforce Intelligence, and Robotic Automation in particular are a plus
Experience ideally includes process improvements and operations management
Advanced skills in Visio, PowerPoint, and Excel
Demonstrated leadership in resolving customer issues
Industry/Technical/Business knowledge
Skilled negotiator between internal third parties

Vendor Development Process Improvement Project Management Visio PowerPoint Excel Pega Developer Pega Robotics / OpenSpan

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