job posted by

Cisco_Ind_Bg

Cisco Systems India Private Limited

Bengaluru - Bangalore

Summary

  • company

    Cisco Systems India Private Limited

  • Current Location

    Bengaluru - Bangalore

  • Minimum Qualification

    Any Graduate

  • Job Type

    Permanent

  • Preferred Years of Experience

    8 Years 0 Months

    To

    12 Years 0 Months

  • Notice Period

    30 Days

CX IB PRO APJC IB Consultant

Cisco Systems India Private Limited

Bengaluru - Bangalore Feb 13, 2020
Complete Job Description

Who We Are
Customer Experience is a team that accelerates our customers’ success and provides profitable growth for Cisco and our partners by delivering the best customer experience in the technology industry. Our values run through everything we do. Customer Obsession, Trusted Expertise Together..

Who You'll work with :
Team Description

CX IB programs and Renewals Optimization has a vision to maximise the opportunity presented by our installed base to maximise ATR and ARR through enabling sales execution of installed base programs, and optimising our data, tools, policy and process.

What you'll do :

Responsibilities
Collaborates with IB Analysts to define customer scope and hierarchy definition

Supports the Renewal Manager (RM) in the renewals motion with the customer (partner) in partnership with the account team from opportunity identification to close

Review IB Analysts aggregated customer IB view to enable RM’s to execute against agreed product, software and service strategy

Delivers analytical work (Customer insights) to enable the RMs to identify and execute timely renewal and expansion opportunities

Offers recommendations to RMs and Account teams for solution gaps/upsell and cross-sell potential across annuity and product

Enables RMs to provide risk assessment at T-9, T-6 and T-3 for all contracts, products and services

Ability to present to the customer the IB findings if requested by RMs or Account team

Facilitate and own weekly pipeline progress calls with IB Analyst

Facilitate and own Theatre Monthly Operations Reviews with IB Analyst Managers, Renewal Managers, IB Consultant & IB Analyst Leader

As SME is responsible for the SFC qualification and pre-assurance process, whilst supporting RMs and Account team on the commercial modelling

The role will develop into 70% IB Consultant core / 30% initiative based responsibilities

Risk Assessment IB Analysts Renewal Manager Product Support Delivery Management

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